For clients in good standing, A1 covers shipping and service visit charges on manufacturer warranty items. Out of warranty, we provide our clients with quotes from the manufacturer, but service visit etc is still at no charge.
Please fill out the form below to submit your service request.
IMPORTANT – Before you begin, please note: If you are requesting service for Windows, the specific factory Window numbers (Serial Number) & Sizes, listed on the (well-hidden) manufacturer sticker, are required before A1 is able to process service orders. If these form fields are left blank, your request will be delayed until these details can be provided to our manufacturers. Please look for the WHITE window sticker and write down the numbers before you start completing the Service Request Form. You may also upload photos of these stickers if you prefer.
Below is an example of the WHITE window sticker that contains this information, these are not the original stickers you would have already removed from the glass. It is typically found by lowering the top sash. In the frame of the window – at the top – there should be a WHITE sticker with black lettering (not the Gold sticker or the Silver sticker).
The first line should start with four numbers, then a string of numbers, followed by a forward slash ( / ) or a period ( . ) and three more numbers.
Beneath those numbers should be the size (e.g. 35.375 x 49.825).
In this example, you would submit:
0857 00000000 / 000 and 36 x 74 3/4
A1 Service Request Form
Fields marked with an * are required
Please provide as much detail as possible.